Use this thread to get support about issues you might be experiencing.

But please, first read FAQ #5 to try to sort it out by yourself.

Describe here your issue and configuration (Computer type, Operating System, Browser name and version).

Communicate publicly on the forum will benefit to the all community. Alternatively, you can also send those informations in private using the Contact Form accessible from the Homepage > Administration > Contact.

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Retour d'expérience & Support

Utilisez ce sujet pour obtenir de l'aide face à des difficultés techniques.

Mais, s'il vous plait, lisez d'abord la FAQ #5 pour essayer de vous en sortir par vous-même.

Décrivez ici votre problème et votre configuration (Type d'ordinateur, Système d'exploitation, Navigateur et sa version)..

Communiquer publiquement bénéficiera à l'ensemble de la communauté. Vous pouvez néanmoins choisir d'envoyer ces informations en privé en utilisant le formulaire de contact accessible par la page d'accueil dans Administration > Contact.

Hello,
For days i tried to contact anyone trying to get help as i was not sent a link to activate my account. I sent message after message but nothing, i'm not sure what the problem is but i've now had to register under another name using a friends email addy. I would like to re-open my account under my original username so can anyone help me?
Thanks in advance.

How can I help you if you don't tell me the other name/account you are talking about ?

Moreover, thanks to change your avatar.

It was jabellafella

Hello Jabsister,

We have found your jabellafella account in our database.
A confirmation e-mail was sent to you. It might have ended in your spam box. However, the system was waiting for your activation.


You can now create this account, following the normal registration process.

Please respect our recommendation when choosing your Avatar, as stated in the members registration page.

Thank you and welcome to tinaarena.com.

-TinaWebTeam-

Léo wrote:
We have found your jabellafella account in our database.
A confirmation e-mail was sent to you. It might have ended in your spam box. However, the system was waiting for your activation.

Sorry but the email never arrived, it wasn't even in my junk box and that was why i sent you those emails via the site Leo.

Léo wrote:
Please respect our recommendation when choosing your Avatar, as stated in the members registration page.

Sorry i missed that, i'll look now.

Léo wrote:
You can now create this account, following the normal registration process.

I've just done this so fingers crossed i get the email.

Léo wrote:
Please respect our recommendation when choosing your Avatar, as stated in the members registration page.

I find this a little strange as this is what fans do, go on any site online for any artist and you'll see that fans like to use pictures of the artist. As i said i do think this is strange but of course i'll respect this rule.

Again i never got the email. Is there another way for me to activate this account?

No worries Jabsister.

We've had to face a lot of technical issues for the last 7 days (please click the top right hand side button on the homepage for details) and your registration would probably have arrived in the critical moment.

We do apology for the inconvenience.

Cheers.

Léo - TinaWebTeam -

Hi again,

Your choice of avatar was not considered majority offensive, we are simply trying to keep Tina's image as an avatar on the Village and the Forums exclusively for Tina herself. This allows her to have a recognizable presence here also, so she too can interact.
Unfortunately, you were one of the few members straying away from our recommendations and your actions may influence or offend other forum members.

The diversity of avatars currently registered shows that our members are ready to play the game and be creative.
So, please feel free to be as abstract or realistic as you wish. Either way, your image should fully represent YOU.
We value your presence on this space and hope to continue to provide you with the tools to fully express yourself.

Your registering confirmation e-mail should arrive soon.

Léo - TinaWebTeam -

Hello,
Firstly i'd just like to point out that a recommendation is just that and not a rule. I would also like to point out that there is a massive difference between running a tight ship and a dictatorship. I have actually taken offence at the way you have tried to suggest that by my using a picture of Tina as my avatar it could offend members, i've never heard of anything so silly.

I don't want to be seen as a trouble maker as i'm not but i do believe in honesty.

Now back to my original problem, i've still not received my email so i guess i'm not going to now. Is there another way i can get the activation link?

jabsister wrote:
Hello,

Now back to my original problem, i've still not received my email so i guess i'm not going to now. Is there another way i can get the activation link?


About your original problem, it comes from you internet provider.
However, your registration IS confirmed.
You should try to log in as jallafala putting the password you provided when you registered.

About our avatar policy, you can consider it as a rule if the word "recommendation" is to polite to your opinion.

Regards.

-TinaWebTeam-

I think maybe you have made a poor choice of words during this and that's why i've been more direct than i'd normally be but as this problem has finally been fixed and i'm back on the forum under my own name i would just like to say THANK YOU.

fantastic site, but why did we have to srart from scratch and re-register? i was a member on the old website so why couldn't all of our old profiles be transfered to the new forum? i lost all my posts

Hello,

Please refer to FAQ #4 for that matter.
Unfortunately, their was no safe way to transfer the datas from the old system.

Sorry for the inconvenience.

-TinaWebTeam-